Delivery Cost
Until further notice, all Online purchases will be delivered using Australia Post Express Bags. A flat $17.95 (including sign on receipt) freight delivery fee applies to all Online purchases. Please note that the express service refers to the method in which your order will be shipped, this does not indicate that the dispatch times will change as online purchases are processed in the order in which they are received.
Delivery Time
Orders consisting of in stock items made before 10am Monday-Friday will be dispatched the same day, orders placed after 10am will be dispatched next business day. Once your order is dispatched you will receive an email notifying you that your order has been shipped, this email will also inform you of the tracking information so that you can follow your delivery online!
Should there be a delay with sending your order you will be notified as soon as possible.
Once your order leaves our warehouse in Darwin Northern Territory, transit times will vary depending on the destination of your order, however most orders will generally be delivered within 1 and 10 business days. Please see indication list below.
Examples of Approximate Transit Times:
Darwin: 1 to 2 Business Days
Brisbane: 1 to 3 Business Days
Sydney: 2 to 4 Business Days
Adelaide: 3 to 5 Business Days
Perth: 5 to 6 Business Days
Hobart: 5 to 6 Business Days
All delivery time frames are approximate and are subject to variables outside of our control. If you have a specific delivery deadline please contact us and we will make arrangements with you wherever possible to meet your requirements.
Unattended Delivery Addresses & Authority to Leave
Deliveries are generally made Monday to Friday, 9am to 5pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery.
Alternatively, you can give Authority to Leave (permission for your parcel/s to be left somewhere near the front door) on your parcel/s. If you have requested a signature upon delivery and no one is available to sign, your parcel/s will be taken back to the depot and a card will be left to organise alternative arrangements. Re-delivery can usually be arranged however this will normally incur an additional charge at your expense. If no signature has been requested, at the discretion of our courier services the parcel/s may be left at the given address in a safe spot, or taken to the depot and a card left to organise alternative arrangements.
Delivery Methods
All Online purchases will be delivered via Australia Post Express Bags to destinations within Australia.
PO Box & Parcel Locker Deliveries
Some orders we are unable to deliver to a PO Box or Parcel Locker due to restrictions put in place by Australia Post on parcel sizes:
Maximum Parcel Length: 105cm
Maximum Parcel Girth: 140cm
Maximum Parcel Weight: 22kg
If you provide us with a PO Box or Parcel Locker delivery address and we are unable to deliver your order to it, we will contact you as soon as possible to make alternative arrangements.
International Delivery
Currently we do not ship internationally. Delivery is available within Australia only.
Out of Stock Items
In the event that we run out of stock of an item/s you have ordered, we will notify you as soon as possible regarding the out of stock item/s so that you may choose to cancel, exchange, or wait for these items to arrive back into stock so they can be shipped to you.
Back Ordered Items
We do not currently hold ‘backorders’, however we do endeavour to keep our ‘in stock’ listings via our Online Store up to date and accurate. If you find an item currently listed as ‘out of stock’, please revisit our Online Store in the near future as the item may have come back into stock.